Use of the Electric Bykes website and the sale and purchase of items listed
are governed by the terms and conditions below.
All those who use this website agree to accept without reservation
these terms and conditions.
Terms & Conditions
Copyright and Trademarks
All website graphics, text, tables, charts, images and combinations
material are the copyright of Electric Bykes (A Square Tomato Ltd owned and
operated website) or their suppliers or service providers.
All titles, brand names and product names are trade name/marks of their
respective holders and fully respected.
Terms & Conditions of Business
All prices are quoted in UK pounds (Sterling) and include vat where
applicable. Delivery is also included to all primary UK mainland
Prices are correct at the time of order only and relate to website
purchases only. All orders for products are subject to availability and
we reserve the right to refuse to fulfil any order without explanation.
Payment must be made by cheque, by one of the approved credit/debit
cards, bank transfer or in sterling cash (Note: cash payment is not
accepted by post).
Additional taxes may believed on goods shipped to countries outside
the European Union. These import taxes, where imposed, are entirely
beyond the control of the operators of Electric Bykes.
Deposits, where paid, are non refundable under any circumstances.
The owner and operator of Electric Bykes will possess legal title of the
products until full payment has been received by us from the purchaser.
Order And Order Acceptance
The submission of an order, either via our website or by telephone or
in any other form does not constitute acceptance of an order.
The receipt of an order via the Electric Bykes website or by telephone
or in any other form does not constitute acceptance of an order.
The taking of a payment or deposit via the Electric Bykes website or by
telephone order or in any other form does not constitute acceptance of
Any specified delivery date or period for delivery will be considered
as purely indicative. The delivery periods stated are estimates only and
are based upon actual working days. Electric Bykes cannot be held
responsible for delivery delays by third parties.
Products will only be dispatched to to the postal address of the
credit/debit card holder.
The purchaser bears all risk once the product(s) have been received
and/or signed for.
Purchasers must inspect products promptly upon receipt and notify the
operator of Electric Bykes should any issues arise. If this communication
is not made the operator of Electric Bykes will consider the products as
being of satisfactory quality and fit for their purpose, and may not
accept any rejection or cancellation at a later date.
Right To Cancel
Where a deposit has been paid this will not be refunded under any
Customers have the right to cancel their contract with us post
ordering and before the expiry of 7 working days from the day after the
date of purchase for products delivered boxed. Customers will receive a
full (100%) refund of the purchase price less the restocking, packing,
delivery, order and credit/debit card processing fees and collection
charges where they apply.
For items delivered assembled and accompanied by an electric bicycle
expert, we reserve the right not to accept returned items. Where a
return is accepted you will receive a full (100%) refund of the purchase
price less the restocking, packing, delivery, order and credit/debit
card processing fees and any collection charges.
Where customer collection from our premises is agreed with us,
customers must collect with seven days of ordering or a storage charge
of £2.00 per square meter per day will be levied for floor space
consumed and product insurance. Items not collected within 62 days of
the date of order may be disposed of to recover floor space. Customers
who, by prior agreement, choose to collect their order from us can
cancel their order with 7 days of the date of purchase only if the
product has not been collected.
If goods are to be returned, all must be in "as new" order
upon their return and in the original packaging where appropriate.
An item that arrives faulty or damaged may be returned to us for free
repair, replacement or refund provided the original receipt or
alternative proof of purchase is supplied and the faulty item is
returned complete unused, with all components, documentation and
Items to be returned more than two weeks after delivery must in addition
be accompanied by evidence of the existence of the fault or damage at
the time of receipt.
The warrantee, against manufacturing and material defects is 12
months in duration and includes all major mechanicals including motor,
gearbox, mechanical drive train, chassis, bearings, controller, seat
All warrantee repairs are performed on a return to base basis. We
will not arrange for goods to be returned however call us before
shipping as we may be able to suggest a courier service.
No refund is available for fair wear and tear, damage or for products
that due to the nature of their use can be readily damaged by being
dropped, crashed, wetted, scraped, skidded etc. Such products include in
no particular order junior electric scooters, electric quads/atvs and
mountain bikes and all products when misused and/or mistreated and/or
mis/ill maintained and/or abused.
The warrantee covers solely private use.
The warrantee does not cover consumable components such as tyres,
inner tubes, brake blocks/pads, brake cables, gear cables, bulbs, soft
fittings, batteries, chains or belts and handgrips etc. Note: these and
other components may be prone to rapid deterioration especially under
some use and maintenance scenarios.
Due to storage constraints, products returned must be accompanied by
valid claim within 62 days of the date of return or the items will
either incur a storage fee or be disposed of without refund at Electric Bykes
choice. No refund will be made to the original owner.
Please retain and return when requested all original packaging. All
shipping costs post original delivery are the responsibility of the
All products are supplied and warranted for private use only. Where a
purchase is being made for commercial use the private use warrantee is
Replacement & Spare Components Parts
It is the responsibility of the purchaser and/or their agents to
ensure that components purchased are entirely suitable to the
application for which they are purchased. No component should be
modified under any circumstances. All components supplied should be
installed and tested by an appropriately qualified engineer or qualified
The product images displayed are for general guidance only. They are not exact
representations of the product available and may differ in appearance and function from the
product supplied. The product specification is defined by the description neighbouring
the product image.
Any and all age recommendations are for guidance purposes only and
may not apply to your child due to size, stature, previous experience
and medical conditions etc. The documentation accompanying all products
should be read, thoroughly understood and implemented by a responsible
Items may differ from the website images displayed. All images are
for illustrative purposes only and are not necessarily exact
representations of the items dispatched.
Should any part or parts of these terms and conditions be deemed
void, invalid or unenforceable the remaining part or parts will continue
to be enforceable and effective.
We reserve the right to modify these terms and conditions.